St.Paul's Hospital Millennium Medical College

St. Paul's Hospital Millennium Medical College (SPHMMC) was established through a decree of the council of ministers in 2010 although the hospital was set up in 1968 and the medical education began in 2007.It is now governed by a board under the federal ministry of health. The college initiated Ethiopia’s first integrated modular and hybrid problem-based curriculum for its undergraduate medical education, and is currently expanding to various postgraduate and fellowship programs.
ICAF is a research project aiming to develop solutions to support informed family planning decision-making from initial counseling through follow-up care and to produce and test innovative models for better integrating side effects counseling and follow-up support into contraceptive care.
Improving Family Planning Counseling and Follow-up (ICAF) project
1.  Position: Call center agent
Duty Station:  Addis Ababa, SPHMMC
Required Number:  Five
•  Duration of employment:  5 months with Possible extension.
•  Contact Persons Telephone: 0913430599
Summary:
The Call Center Agent is responsible for providing excellent customer service to clients via inbound and outbound calls. This role requires strong communication, problem-solving, and interpersonal skills. The ideal candidate will be a patient and empathetic individual with a positive attitude and a commitment to exceeding customer expectations.
Essential Duties and Responsibilities:
•  Answer inbound calls from customers in a professional and courteous manner.
•  Make outbound (Follow up) calls for clients.
•  Identify and report unique calls based on the SOP.
•  Make the necessary calls to participants following the Mittin Dashboard and using the Click-Thru
•  Complete the Mittin Outgoing Call Log for each follow-up participant in REDCap.
•  Report daily, weekly and monthly using appropriate reporting formats.


Required qualifications:
Candidates will be outstanding individuals with excellent professional and academic credentials. Who show particular interest are applied for this position.
•  First degree in health and health related fields (Medical doctor, health officer, nurse midwifes etc.
•  Prior experience in a customer service role, preferably in a call center environment.
•  Excellent communication and interpersonal skills, both verbal and written.
•  Strong problem-solving and analytical skills.
•  Ability to multitask and prioritize effectively.
•  Proficiency in using computers and relevant software applications
•  Patience, empathy, and a positive attitude.
•  Ability to work effectively in a team environment.
•  Females are encouraged to apply.
Salary:
•  Based on project Salary scale

www.tgoop.com/SPMMC/2852

7.0K viewsJan 14 at 18:43

St. Paul's Hospital Millennium Medical College (SPHMMC) was established through a decree of the council of ministers in 2010 although the hospital was set up in 1968 and the medical education began in 2007.It is now governed by a board under the federal ministry of health. The college initiated Ethiopia’s first integrated modular and hybrid problem-based curriculum for its undergraduate medical education, and is currently expanding to various postgraduate and fellowship programs.
ICAF is a research project aiming to develop solutions to support informed family planning decision-making from initial counseling through follow-up care and to produce and test innovative models for better integrating side effects counseling and follow-up support into contraceptive care.
Improving Family Planning Counseling and Follow-up (ICAF) project
1.  Position: Call center agent
Duty Station:  Addis Ababa, SPHMMC
Required Number:  Five
•  Duration of employment:  5 months with Possible extension.
•  Contact Persons Telephone: 0913430599
Summary:
The Call Center Agent is responsible for providing excellent customer service to clients via inbound and outbound calls. This role requires strong communication, problem-solving, and interpersonal skills. The ideal candidate will be a patient and empathetic individual with a positive attitude and a commitment to exceeding customer expectations.
Essential Duties and Responsibilities:
•  Answer inbound calls from customers in a professional and courteous manner.
•  Make outbound (Follow up) calls for clients.
•  Identify and report unique calls based on the SOP.
•  Make the necessary calls to participants following the Mittin Dashboard and using the Click-Thru
•  Complete the Mittin Outgoing Call Log for each follow-up participant in REDCap.
•  Report daily, weekly and monthly using appropriate reporting formats.


Required qualifications:
Candidates will be outstanding individuals with excellent professional and academic credentials. Who show particular interest are applied for this position.
•  First degree in health and health related fields (Medical doctor, health officer, nurse midwifes etc.
•  Prior experience in a customer service role, preferably in a call center environment.
•  Excellent communication and interpersonal skills, both verbal and written.
•  Strong problem-solving and analytical skills.
•  Ability to multitask and prioritize effectively.
•  Proficiency in using computers and relevant software applications
•  Patience, empathy, and a positive attitude.
•  Ability to work effectively in a team environment.
•  Females are encouraged to apply.
Salary:
•  Based on project Salary scale

BY St.Paul's Hospital Millennium Medical College