NEXTIP2010 Telegram 390



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Cosa succederebbe se potessimo applicare una “formula nascosta” nientemeno risalente al lontano 1143 per la gestione delle performance?
In questo articolo facciamo un viaggio mentale nella storia per parlare e sensibilizzare sul tema del monitoraggio (corretto) delle performance nei contact center.
https://www.nextip.com/best-practice/formula_monitoraggio_callcenter/

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