ABEKEK_NOTES Telegram 958
Customer obsession is everything.

You can’t just say: “We can’t resolve it because we are not a credit card company. Please talk to Wells Fargo”.

If you are partnering with another business, you have to have mechanisms to deal with problems on their end – not put a burden on a customer's end.



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Customer obsession is everything.

You can’t just say: “We can’t resolve it because we are not a credit card company. Please talk to Wells Fargo”.

If you are partnering with another business, you have to have mechanisms to deal with problems on their end – not put a burden on a customer's end.

BY Abekek Notes


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